Frequently Asked Questions
Browse our frequently asked questions to get the information you need.
Billing
Yes, all of our products are tax-exempt.
Only government entities can place online orders with invoicing available at checkout. At checkout, select the “Invoice Me” option under payment options. Non-government organizations may have their orders canceled if invoicing is chosen as the payment option.
Yes, please contact the office by phone at (888) 742-8037 or email at info@electionsource.com to confirm your banking information.
Please contact the office at (888) 742-8037 or email info@electionsource.com to request a W-9.
30 days after receiving the invoice.
Shipping
For more information on shipping and returns, please click here.
Most items will be shipped within 1-5 business days of order placement. A small percentage of items may take longer to ship. Our standard shipping method is ground shipping. Expedited shipping is available upon request or can be specified at checkout. For more information on shipping & delivery, click here.
The shipment may be held at the nearest shipping site for the chosen carrier. They will contact the customer via phone if that is the case. If the order is returned to ElectionSource due to an incomplete delivery, the customer may be charged a return fee and reshipment costs.
Please contact the office promptly with your accurate shipping address by phone at (888) 742-8037 or via email at info@electionsource.com. If the order has already shipped, the customer may be required to pay the postal service's change of address fee.
You can order for pickup, but some items are not eligible for that service as they ship from a remote warehouse.
Yes, we have many custom-made items, such as signs and cones, in our sign shop. Depending on the volume of orders, these items can take a few days to create. Some custom items, such as bags or seals, are made by a third-party manufacturer and may require a waiting period for production to be completed.
Shipping to a residential address is often more expensive than shipping to a business or P.O. box. Certain products are subject to an “oversized box fee” imposed by the selected shipping carrier. Customers are responsible for this fee if the shipping carrier classifies the package as oversized. Shipping prices can vary due to a range of global and national influences. Factors such as changes in fuel costs, economic conditions, international trade policies, and demand for shipping services all contribute to these fluctuations.
Website
Please contact the office by email at info@electionsource.com or call (888) 742-8037.
Still Have Questions? We’re Here to Help.
If your question wasn’t answered above, reach out to our support team and we’ll be happy to help.